1) We do not offer replacements or refunds unless there are physical problems with the product.
2) Should you find the specifications of the product received do not match what you ordered--or should you receive any incorrect items--please provide clear, close-up photos of the defective parts/items. Please include photos of the front, rear, left, right, top, and bottom of the product along with photos of both the package and packaging.
3) Please send these, together with the order information and a detailed description of the problem, to PREMIUM BANDAI Customer Service within seven (7) days of receiving the product.
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